Will this push clients away?

Repricing remains a partner decision, client by client. The pack is there so the conversation rests on evidence instead of awkwardness, and you decide which clients are in scope and how far fees move.

How do you work out cost to serve if our time records are patchy?

Time is used where it is recorded, and job activity, document volumes and communication history fill the gaps. Discovery establishes which of these your practice can rely on before anything is built.

Can we exclude clients from repricing?

Yes. Clients, sectors or whole partner portfolios can be excluded, and the exclusions are recorded so the reported results stay accurate.

Fee review and repricing

Fee reviews that arrive with the evidence attached

The cost to serve each client is calculated, compared with the fee, and turned into a renewal pack a partner can take into the conversation.

The problem

Fees get set once and inherited for years. The workload grows, staff costs rise, and the fee stays where it was.

Partners usually have a sense of which clients are underpriced. Proving it client by client, at renewal, across hundreds of clients, is the part that never gets done.

What the system does

01Builds the true cost to serve each client from time, disbursements and job history.
02Compares it with the fee, and ranks clients by the size of the gap.
03Prepares a renewal pack for each one: the work done, the fee, the proposed fee and the reasons.
04Tracks which increases were proposed, accepted or declined, and what happened next.

The numbers it moves

Average fee per client: Measured across the whole client base, and separately across the clients actually repriced.
Margin: Measured client by client, so loss-making work is visible.

What you can check

Every proposed increase is logged against the client, and only accepted increases count towards reported value.

What it looks like

Fee reviewRanked by gap

Annual fee against cost to serve

4 clients

Quillon Fabrications LtdPropose at renewal
Current fee
£6,800
Cost to serve
£9,150
Gap
£2,350
Thornby Print LtdProposed
Current fee
£4,200
Cost to serve
£5,640
Gap
£1,440
Ardmoor Stonework LtdPropose at renewal
Current fee
£3,100
Cost to serve
£4,020
Gap
£920
Tevison Haulage LtdHold
Current fee
£5,500
Cost to serve
£6,050
Gap
£550

Cost to serve from your own time and job historyPartner proposes, client decides

Illustrative. Built around your firm, your clients and the systems you already run.

Questions

Will this push clients away?: Repricing remains a partner decision, client by client. The pack is there so the conversation rests on evidence instead of awkwardness, and you decide which clients are in scope and how far fees move.
How do you work out cost to serve if our time records are patchy?: Time is used where it is recorded, and job activity, document volumes and communication history fill the gaps. Discovery establishes which of these your practice can rely on before anything is built.
Can we exclude clients from repricing?: Yes. Clients, sectors or whole partner portfolios can be excluded, and the exclusions are recorded so the reported results stay accurate.

Start with a conversation

The first conversation is free. We will talk through where your team’s time is going and tell you plainly whether we can help.

Book the first conversation

Last updated 14 October 2026